Last updated and effective date: 2025/04/01
This Privacy Policy describes how SYSAYS INTERNATIONAL Corp. (referred to as “SYSAYS INTERNATIONAL”, "we", "our", "us"), collects, uses, shares, and protects your Personal Data. It also tells you about the rights and choices you have with respect to your Personal Data, and how you can reach us to get answers to your questions.
(1) What Our Privacy Policy Covers
This Privacy Policy covers the Personal Data that SYSAYS INTERNATIONAL obtains about you in various contexts, both online and in person, including when you visit, access, and/or use our websites in both their web and mobile versions (such as “www.SYSAYS INTERNATIONAL.com.au”), as well as any other web or mobile platforms owned, operated, or managed by SYSAYS INTERNATIONAL (collectively referred to as the “Site”), visit us in our locations, use any of our services, communicate or interact with us, or participate in any of our promotions, programs, or events.
When we use the term “Personal Data,” we are referring to all data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which an organisation has or is likely to have access to, as well as any information for which the collection, disclosure, use, or processing is subject to data protection laws or regulations in any jurisdiction in which our stores and/or Sites are made available by us.
Our Sites may include links to third-party websites and/or applications. Please note that we have no control over the processing of Personal Data by websites or applications not owned by SYSAYS INTERNATIONAL. This Privacy Policy shall be governed in accordance with the laws of Victoria, Australia. This Privacy Policy complements and should be read together with the General Terms and Conditions of Sale and the Website Terms, as well as any documents or information notices referring to this Privacy Policy.
(2) What We Collect
You have no obligation to provide any of the Personal Data requested by us. However, depending on circumstances, it may be the case that if you do not provide the requested Personal Data, we may not be able to transact with you or otherwise provide you with certain products and services. The following are examples of the various ways in which we may interact with you, and some of the types of Personal Data that we will/may collect, use, disclose, and/or process in connection with that interaction.
Examples of Some of the Personal Data or Data Collected
Account Registration
When you create an account, we collect your name, phone number, e-mail address, and date of birth. We may also collect your address if you choose to provide it. You can choose to save certain information in your account to use for future purchases, such as your shipping addresses and payment information (“Card On File”). When you add a Card On File to your account, we collect your payment information details, billing address, phone number, and postcode.
Health and Beauty Programme
When you join our health and beauty program, we collect your name, date of birth, phone number, e-mail address, and mailing address. When you use your program membership, we collect information about your purchase history.
Browsing Activity and Website Usage
When you visit or use our Sites, we collect certain information about how you use and navigate our Sites, such as which links you click on, which pages or content you view, and other similar information or statistics. We also collect technical information about your device, operating systems, and web browser type.
Communications with Us
When you communicate with us, including contacting us for support, to provide feedback or comments, to participate in a survey, or to make a request or other inquiry, we collect your name and contact information (such as e-mail address or phone number), as well as any other information that you choose to provide to us. In some cases, we record customer service calls for quality assurance.
Events and Reservations
When you book a reservation for one of our services, classes, or when you RSVP for one of our events, we collect your name, contact number, e-mail, and other information you provide in your booking or RSVP.
Marketing Communications
When you sign up to receive or otherwise consent to receiving marketing communications from us, such as e-mail communications, mobile messages (including via text message and/or push notifications), and postal mailings, we collect your contact information. We may also collect certain information about how you interact with the marketing communications we send you.
Purchasing (Online and In Stores)
When you participate in a sweepstake, contest, or other similar campaign or promotion, we may collect your name, contact information, and in some cases limited demographic information and content generated by participants. Some campaigns and promotions have a social networking component, and if you choose to submit additional information such as social media profiles and handles, photographs, and other content, we will collect such information as well.
In addition to the Personal Data we collect from you directly, we may also obtain information about you from other sources, including third-party business partners, our affiliates, or publicly available sources. For example, if you have given SYSAYS INTERNATIONAL permission to store your credit card information (e.g., by adding a Card on File) and your credit card issuer provides an account updater service, we may receive updated credit card information (including credit card number and expiration date) from the credit card issuer.
(3) How We Collect, Use, Disclose Your Personal Data
We will/may collect, use, disclose, and/or process your Personal Data for one or more of the following purposes:
Administering, facilitating, processing, and/or dealing in any matters relating to your use or access of the Sites.
Monitoring, processing, and/or tracking your use of the Sites to provide you with a seamless experience.
Assessing and processing your request for the purchase of and/or subscription to our products and/or services.
Registering you as a customer of SYSAYS INTERNATIONAL and/or to deal with, process, and/or administer the account that you may open with us.
Administering, facilitating, processing, and/or dealing with your relationship with us, any transactions or activities carried out by you on the Sites or at our locations.
Carrying out your instructions or responding to any inquiry given by (or purported to be given by) you or on your behalf.
Contacting you or communicating with you via phone/voice call, text message, email, and/or postal mail for the purposes of administering and/or managing your use of the Sites, your membership, and/or account with us.
Providing services to you as our account holder, customer, or when requested by you.
Sharing or disclosing your suggestions, comments, feedback, or content that you provide through social media or directly to us, with other users of the Sites or the public for publicity and/or promotion purposes.
Carrying out due diligence or other screening activities in accordance with legal or regulatory obligations.
Preventing or investigating any fraud, unlawful activity, or misconduct.
Complying with any applicable law, court order, or regulatory requirements.
Conducting research, surveys, market surveys, analysis, and/or development activities to improve our services and products.
Storing, hosting, and backing up your Personal Data.
Facilitating, dealing with, and/or administering external or internal audits.
For marketing purposes where you have provided your consent to us for the same.
Dealing with and/or facilitating a business asset transaction.
Implementing and maintaining our information technology systems.
Anonymizing your Personal Data.
(4) How We Share Your Personal Data
SYSAYS INTERNATIONAL may share and disclose your Personal Data to third parties anywhere in the world for one or more of the purposes described in this Privacy Policy. In this regard, you agree and consent that we are permitted to disclose your Personal Data to such third parties for one or more of the purposes, and for such third parties to subsequently collect, use, disclose, and/or process your Personal Data, for one or more of the purposes. Without limiting the generality of the foregoing, SYSAYS INTERNATIONAL may share or disclose your Personal Data to the following third parties or in the following circumstances:
Corporate Affiliates: We may share your Personal Data with our corporate affiliates, including our parent company, sister companies, and subsidiaries.
Service Providers: We may share your Personal Data with third parties that perform services to support our core business functions and internal operations.
Third Party Partners: We may share your Personal Data with third parties that we have partnered with to jointly create and offer a product, service, or joint promotion.
Social Media Platforms and Networks: Some of our Sites have features such as plugins, widgets, or other tools made available by third parties that may result in information being collected and shared between us and the third party.
Public Forums: Some of our Sites provide the opportunity to post content in a public forum.
Legal Process: We may disclose Personal Data as required by any applicable rules, law, or regulation.
Business Transfers: We may share Personal Data with another company that buys some, or all, of the assets or stock of SYSAYS INTERNATIONAL.
(5) Mobile Technology
In addition to the above, we may use the following technologies to automatically collect information about your activities on the Sites:
Cookies: Small data text files that are sent from a server computer during a browsing session.
Flash Cookies: Data files similar to cookies, except that they can store more complex data.
Web Beacons: Small graphic images on a web page or in an e-mail that can be used for tracking performance.
Analytics Tags: Used to analyze user activities and the effectiveness of features and advertising.
Web Server Logs: Records of activity created by the mobile device or computer that delivers the webpages you request to your browser.
Geo-Location Technologies: Technologies that permit us to determine your location.
(6) How We Protect Your Personal Data
We take all reasonable steps to ensure your Personal Data is kept confidential and secure, and to take appropriate technical and organizational measures to prevent unlawful or accidental destruction, loss, unauthorized collection, disclosure, use, copying, modification, leakage, loss, damage, alteration, or access. However, no method of transmission over the internet or security system is perfect, and we cannot promise that Personal Data about you will remain secure in all circumstances.
(7) Your Rights
In addition to any rights you may have under applicable laws, you have the following rights regarding your Personal Data:
Accessing Your Personal Data: You may request to access your Personal Data currently in our possession or control by submitting a written request to us.
Correcting Your Personal Data: You may request to correct your Personal Data currently in our possession or control by submitting a written request to us.
Withdrawing Consent and/or Deleting your Account: You may withdraw your consent for the collection, use, and/or disclosure of your Personal Data in our possession or under our control and/or delete your account and associated personal data with us by submitting your written request to us.
(8) Transmission of Personal Data to Other Countries
Your Personal Data may be processed in a different Country/Region from where it was first collected, and the privacy laws of the Country/Region in which your Personal Data is processed may be less stringent than the laws of the region in which your Personal Data was first collected. By submitting your Personal Data to us or otherwise accessing or using the Sites, you agree to the disclosure of your Personal Data to third parties for one or more of the purposes described in this Privacy Policy.
(9) Provision of Third Party Personal Data By You
Should you provide SYSAYS INTERNATIONAL with Personal Data of individual(s) other than yourself, you represent and warrant to SYSAYS INTERNATIONAL and you hereby confirm that you have obtained consent from the individuals whose Personal Data are being disclosed to us.
(10) Children’s Privacy
We do not, and do not intend to, transact directly with anyone we know to be under the age of 18. By providing any Personal Data to us, you declare that you are over the age of 18.
(11) Communicating With Us
If you have any queries relating to our Privacy Policy, or if you wish to request access to, or correction of, your Personal Data, or to withdraw your consent, or submit a complaint about how we have handled your Personal Data, please contact or send your request to our Data Protection Officer by email to info@sysays.com
(12) Changes To This Policy
We may revise this Privacy Policy from time to time. We will notify you by posting an updated version of the Privacy Policy on the Site. We encourage you to check the Site and review this Privacy Policy regularly to stay informed of our personal data protection policies.
(13) General
Your consent that is given pursuant to this Privacy Policy is additional to and does not supersede any other consents that you had provided to SYSAYS INTERNATIONAL with regard to processing of your Personal Data. For the avoidance of doubt, in the event that applicable law permits an organisation such as us to collect, use, disclose, or process your Personal Data without your consent, such permission granted by the law shall continue to apply.
