At SYSAYS, we understand that sometimes you may change your mind about a product. We allow for returns and exchanges if you've changed your mind, provided the product meets the following conditions:
- The product is still in its original purchase condition, with packaging unopened, unused, unmarked, and not defaced in any manner.
- The product is returned or exchanged as a whole set, if it was purchased as part of a set or a multi-item pack.
- All returns and exchanges due to change of mind are subject to a 30-day return and exchange window upon receipt of the order.
- Please note that this return policy does not apply to items that have been stated as non-exchangeable or non-returnable.
Online Purchases
In-Store Purchases
Important Notes
Proof of Purchase: Proof of purchase is required for all returns and exchanges. Acceptable proof of purchase includes the original receipt, bank statement, or order history via your SYSAYS account on the website.
Non-returnable Items: This return policy does not apply to items that have been stated as non-exchangeable or non-returnable at the time of purchase.
Consumer Guarantees: Under Australian Consumer Law (ACL), you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Return Process: For online purchases, please contact our customer service team through our website to initiate a return. For in-store purchases, please visit the store where the purchase was made.
